Frequently Asked Questions
1. How much notice should I give for a catering/bakery order?
Bakery - we request 48 hours advance notice, but often are able to accommodate next day orders. Please check with the sales office. Cut off time for next day orders is 10am. Any change orders are due at this time. Have an emergency or need a rush order? Please call the sales office - we love to help.
2. What is your cancellation policy?
We require 48 business hours notice of a cancellation before the scheduled food delivery/pick up time. Less than 48 hours notice will result in a 50% charge. Same day cancellations - full charge. In the event of snow or other weather events, please call the sales office the day prior. Cancellations are honored up until 12noon. Our sales office is closed on weekends.
3. Is there a minimum amount of food that I have to order?
All items require a 10 person minimum for delivery. Pick-ups for package luncheons can be arranged for a minimum of 5 people if the order is for cold food. Please check with your sales representative for additional minimum purchase requirements outside of the package luncheon options.
4. Can I have my food order delivered? Is there a charge?
Yes, Bittersweet can deliver your catering order. Delivery charges are calculated by zip code of the destination, day of the week and complexity of the order. Our delivery hours are 8am to 4pm Monday through Friday; 8am - 2pm on Saturday.
5. Can Items be individually wrapped for a corporate lunch package?
Menu items are packaged and delivered family style - assorted breakfast, lunch and dessert trays, salad bowls, etc. We also have a complete line of boxed lunches and individually packaged hot meals. Please check the Packaged Meals tab in the navigation bar.
6. I work with an organization that is having an event. Would you be willing to donate food?
Bittersweet welcomes and has long participated in community stewardship. All donation requests must be submitted in writing on company letterhead 30 days before the scheduled event. Requests are reviewed monthly and decisions are based on a first come first served basis. Click the Partnerships link at the bottom of the page.
7. How can I set up an account?
Each customer who orders through Bittersweet is given an individual customer file. This helps us to track your orders and build an individual record based on your preferences. A sales rep can assist in setting up an account for you. A valid credit card is required to initiate this process. For corporate accounts wishing to pay by check, please ask your sales rep for our fast and simple credit application.
8. I have a peanut allergy. Can Bittersweet accommodate me?
Bittersweet's kitchen and in-house bakery produces food that contains nuts and nut derivatives on a daily basis. While we are able to produce nut free versions of many of our products, the slight possibility of cross contamination is always present.
9. I need service staff.
Our goal is to provide you with a terrific catered experience - great food, service and value as well as to make entertaining fast, easy and simple. Please note that Bittersweet offers a choice of service levels depending on your budget - from delivery of food and equipment to full service event catering with service staff and custom menu design. Please call the sales office to inquire.
10. Do you do tastings?
We offer tastings on a case by case basis to clients who have an active event proposal on file for a current date. There is a fee for this service and certain minimums apply.